FAQs

A. Mainland UK: Free Delivery for UK Mainland orders over £75. Order subtotal £74.99 and under £4.95 per order.A. For UK Highlands and Islands delivery is £15 per order.

This Includes: Isle Of Wight, Scottish Highlands, Scottish Isles, Channel Islands, Isle of Jersey and Isle of Scilly.

A. No. Due to additional restrictions posed upon shipping outside of the UK after Brexit, we no longer ship to commercial customers outside of Mainland UK, UK Highlands and Islands. UK Highlands and Islands includes Isle Of Wight, Scottish Highlands, Scottish Isles, Channel Islands, Isle of Jersey and Isle of Scilly. Unfortunately shipping to Northern or Southern Ireland is no longer possible. However, we can deliver your order to an address of your specification within these permitted areas, and you then arranging delivery from there to your overseas address afterwards. If you are overseas and have an enquiry, feel free to contact us at help@thebusinessmatpeople.com and we will advise on the logistics of shipping to you.

A. Every product has its own lead time, which is stated on its product page. Additionally;
All Carpet Logo Mats, Coir Logo Mats, Synthetic Coir – 15 working days from customer artwork approval

Our Standard Doormat Range, PVC Backed Coir, Man Made Coir. – 2 to 3 working days unless stated otherwise on the product due to stock issues

Rubber Logo Mats – 4-6 weeks from customer artwork approval

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A. Our Website uses a market-leading secure payment system, Opayo (formerly known as SagePay) which offers all the security measures you would expect.All card details are encrypted using 128-bit encryption; they are not held in clear text on any Website.

When you choose to pay online, your card details will not be available to The Business Mat People staff and are not saved anywhere. Your card details are input into The Business Mat People securely and we do not have access to them at any time. Your card and address details are security checked and verified with the relevant card issuer and your payment is authorised. You will receive a confirmation message in your internet browser window to tell you that your order has been processed, and you will receive an order confirmation from The Business Mat People by email.

However, if you would prefer not to send your credit or debit card details over the internet, you are still able to choose the goods you require using our shopping cart facility. At checkout, you simply choose your preferred payment option: Payment by Telephone or by Bank Transfer. We would be delighted to take payment for your order by telephone, which is the quickest way to get your order in line for production.

Our Customer Service team will be happy to take your call from 09:00 to 17:00 – Monday to Friday on 020 8183 0142.

A. We endeavour to dispatch your order as quickly as we possibly can. If you need your order sooner than the allotted lead time for the product you desire, please make us aware of this at the beginning of your enquiry. An express service is available on some of our products dependant on workshop workload, at an additional cost. The best way to enquire is to phone 020 8183 0142 or email us at help@businessmatpeople.co.uk and inform us of your needs.

A. Of course! For products where samples are available, if you scroll down the page there is a “Request a Sample” button next to “Add to Basket”.We would always recommend that you to request samples if you’re not 100% sure to ensure that you get the product you want.

Feel free to choose up to five samples free of charge. You are required to pay the £4.95 delivery charge that it costs to send the samples out to you, but we will send you a code with your samples to redeem the £4.95 back off your subsequent order with us.

If you are looking for a colour match for natural un-dyed coir, please be mindful that the colour can vary slightly between rolls of coir as it is a natural material and harvesting at different times of the year and different conditions can result in small colour variations. Therefore, a sample of natural un-dyed coir may not be exactly representative of the colour you later receive in your order.

Please Note: When viewing samples, do so in the lighting that they are going to be used. Colours do appear slightly different in differing light conditions and shadow. For example, in an area with a lot of natural light vs a dark area lit using artificial lighting. In addition, colours will appear different at arm’s length when viewing, compared to when placed on the floor.

A. Length and Width: For our doormats, the width is the measurement from left to right. Across the face of the doorway. The length is the measurement from front to back, as if you were approaching the doorway. Portrait and Landscape: A doormat with a landscape orientation has the longest dimension running from left to right. A doormat with a portrait orientation has the longest dimension running from front to back (or top to bottom if you prefer).

For doormats with stripes or have personalisation, this is important to state, to ensure the mat is made the way you desire. However, length and width, nor portrait and landscape, do not matter for plain doormats. Simply turn the plain mat in situ to achieve the desired orientation.